// Legal

Privacy Policy

Last updated: January 2026

Margate Radio respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how it is used, and your rights under UK data protection law.

Who we are

Margate Radio is operated by Margate Radio CIC, a Community Interest Company registered in England and Wales. We operate this website to share radio content and sell official merchandise using Squarespace’s ecommerce platform.

For data protection purposes, Margate Radio CIC is the data controller.

Information we collect

We collect personal data only where necessary to operate the website, process orders, and respond to enquiries. This may include:

  • Name, email address, billing address, and delivery address when you place an order

  • Order and transaction details

  • Contact information if you email us or use a contact form

  • Information you choose to include in show submissions or enquiries

  • Basic technical data such as IP address, browser type, and device information, collected automatically by Squarespace and related services

We do not create user accounts and do not knowingly collect personal data from children.

Payments

Payments are processed securely by Squarespace and its payment partners (such as Stripe or PayPal). Margate Radio does not store or have access to your full payment card details.

How we use your information

We use personal data to:

  • Process and fulfil merchandise orders

  • Communicate with you about purchases, delivery, or returns

  • Respond to enquiries or submissions

  • Manage radio programming and contributions

  • Maintain records for accounting and legal purposes

  • Monitor basic website performance

We do not sell your personal data and do not use it for advertising profiling or automated decision-making.

Radio streaming and listening platforms

Margate Radio distributes audio content via third-party streaming platforms, including website embeds, mobile devices, and smart speakers.

We do not receive personal listener data from these platforms. Any data collected while listening is processed directly by the relevant platform under its own privacy policy.

This includes voice-activated services such as smart speakers.

Third-party services

We rely on trusted third-party services, including Squarespace, to provide hosting, ecommerce functionality, analytics, and media streaming. These services process data only as required to deliver their functionality and operate under their own privacy policies.

Cookies

Squarespace uses essential cookies to ensure the website functions correctly and may use limited analytics cookies to understand site usage. We do not use cookies for targeted advertising or cross-site tracking.

Data retention

Personal data is retained only for as long as necessary to fulfil orders, respond to enquiries, and meet legal or accounting obligations.

Your rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, and to object to certain types of processing.

Contact

Email: hello@margateradio.co.uk

Terms and Conditions

Last updated: January 2026

These Terms and Conditions govern your use of the Margate Radio website and the purchase of merchandise through our Squarespace-powered online shop.

About Margate Radio

Margate Radio is an independent radio station based in the United Kingdom, providing online radio content and official merchandise.

Use of the website

You agree to use this website for lawful purposes only. We reserve the right to restrict or suspend access if the site is misused or operated in breach of applicable law.

Merchandise orders

When you place an order, you are making an offer to purchase goods. Orders are subject to availability and acceptance. We reserve the right to cancel or refuse orders, including where pricing errors occur.

Pricing and payment

All prices are listed in pounds sterling unless stated otherwise. Payments are processed at checkout using Squarespace’s ecommerce system and its payment providers. We do not store payment card details.

Delivery

We currently deliver merchandise to addresses within the European Union only.

Delivery times are estimates and may vary. Margate Radio is not responsible for delays caused by postal services, couriers, or circumstances beyond our reasonable control.

Orders placed for delivery outside of this territory may be cancelled and refunded.

Returns and refunds

Details of cancellations, returns, and refunds are set out in the Returns & Refunds section below. That policy forms part of these Terms and Conditions and applies to all merchandise purchases.

Intellectual property

All content on this website, including audio, text, imagery, logos, and branding, is owned by or licensed to Margate Radio and may not be reproduced without permission.

Third-party services and content

This website may include third-party embeds, links, or services. Margate Radio is not responsible for the content, availability, or policies of third-party platforms.

Radio content and editorial disclaimer

Margate Radio broadcasts recorded and live audio content created by presenters, contributors, and guests.

Views and opinions expressed in shows are those of the individual contributors and do not necessarily reflect those of Margate Radio. We do not guarantee the accuracy or suitability of broadcast content.

If you believe any content infringes your rights or should be reviewed or removed, please contact us.

Limitation of liability

The website and its content are provided on an “as is” basis. Margate Radio is not liable for losses arising from use of the site or purchase of merchandise, except where liability cannot be excluded under UK law.

Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the website constitutes acceptance of the updated terms.

 

Returns & Refunds

This policy applies to orders delivered within the European Union.

If you are purchasing as a UK or EU consumer, your statutory rights apply.

Returns

You may cancel your order within 14 days of receiving your goods.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items should be returned with original packaging where possible

Please contact us before sending items back so we can provide return details.

Refunds

Refunds will be issued to the original payment method within 14 days of receiving returned items.

Original delivery charges are non-refundable unless the item is faulty or incorrect.

Faulty or incorrect items

If an item is faulty, damaged, or incorrect, please contact us. We will arrange a replacement or refund and cover reasonable return postage costs.

Return postage

Unless an item is faulty or incorrect, return postage costs are the responsibility of the customer.

 

Company Information (CIC disclosure)

Margate Radio CIC is a Community Interest Company registered in England and Wales.
Company number: 12511238
Registered office: 12 Lyndhurst Avenue Lyndhurst Avenue, Margate, England, CT9 2PS